FAQ

Matcha

Is there caffeine in matcha?

Yes. Caffeine occurs naturally in the tea leaf, and matcha is the whole leaf, finely ground. It also carries L-theanine, a naturally calming amino acid found almost only in tea, which shade-growing helps the leaf keep. Coffee has caffeine but no L-theanine. In matcha the two work together, so the energy tends to build more gently and fade more slowly, with less of the jitters or crash many people get from coffee.

What benefits does matcha have?

Calm, focused energy. Matcha has natural caffeine plus L-theanine, an amino acid found in tea leaves. Together they give a steady lift with no jitters or crash.

Rich in catechins. Matcha is naturally high in catechins, a group of antioxidants that includes EGCG.

The whole leaf. Matcha is shade-grown tea leaf ground into a fine powder, so you drink the entire leaf, not a brew of it. That's why one cup of matcha carries more of the leaf's catechins, L-theanine and chlorophyll than steeped green tea.

A daily ritual. Whisking a bowl takes a minute, and it gives you a slower, more grounded start to the day.

Shipping & Returns

How much is shipping?

Orders of $75 CAD or more ship free anywhere in Canada except Nunavut. Below that, we charge a flat rate per order, by province or territory. Exact shipping costs will be determined at checkout.

How long does it take to receive my order?

Orders typically arrive within 5-7 business days. You will receive a tracking link via email once your order ships.

Do you ship internationally?

We currently ship within Canada only. International shipping is coming soon. Join our email list for updates.

What if my order arrives damaged?

If your order arrived damaged, please reach out to us at hello@drinkshado.com with a photo and your order number and we will make it right.

What is your return policy?

We accept returns on unopened pouches within 7 days of delivery. Because matcha is a food product, we are unable to accept returns on any opened pouches. Return shipping costs are the customer’s responsibility unless your order arrived damaged or incorrect.

If your order arrived damaged, please reach out to us at hello@drinkshado.com with a photo and your order number, and we will make it right.

Subscriptions

How do subscriptions work?

Choose Subscribe & Save on the product page and pick how often you'd like your matcha: every month, every 2 months or every 3 months. You save 10% on every subscription order. Each order renews automatically and is charged to your saved payment method, and we'll ship it to you just like a regular order.

Can I pause, skip, or cancel?

Yes, anytime. You can pause, skip an order or cancel before your next billing date with no fees through your account portal.

How do I manage my subscription?

Log in to your SHADO account using the email you ordered with, then open your subscriptions. From there you can skip, pause or cancel, and update your shipping address or payment method. Need a hand? Email us at hello@drinkshado.com.

Contact

Still have questions? We’re happy to help. Please email us at hello@drinkshado.com