Terms of service

Last updated: October 28, 2026

These terms apply when you use drinkshado.com or buy from us. By using the site or placing an order, you agree to them. We've kept them as short and plain as we can.

1. Who we are

SHADO is run by SHADO Collective Inc., a British Columbia company (BC1593502), based in Port Moody, BC, Canada. "We" and "us" means SHADO Collective Inc. "You" means the person using the site or ordering. Email hello@drinkshado.com. Email is the fastest way to reach us.

2. Who can order

You need to be of legal age in your province or territory, or order with a parent or guardian. Please give us a real email and shipping address. For now, we ship within Canada only.

3. Your order

After you order, we email you to say we got it. That email isn't final acceptance. Your order is accepted when we ship it. We may cancel all or part of an order, for example if we run out of stock, a price or product detail is wrong, the payment doesn't go through, or the order looks unusual. If we cancel after you've paid, we refund you in full.

4. Prices and tax

All prices are in Canadian dollars. Shipping and any sales tax are shown at checkout before you pay. The price you pay is the one shown when you order. If a price is clearly wrong, we may cancel the order and refund you in full, even after you get a confirmation email.

5. Payment

We take major credit cards and the other options shown at checkout. You pay when you place your order. Our payment providers handle your card. We never see or keep your full card number.

6. Shipping

We ship tracked within Canada with Stallion Express. Orders of $75 or more ship free (excluding Nunavut). Rates, timing and what to do about lost or damaged parcels are in our Shipping policy. The parcel is yours once it's delivered to the address you gave us.

7. Returns and refunds

This section covers one-time orders. You can return unopened pouches within 7 days of delivery. Opened pouches can't be returned, because matcha is a food. You pay return shipping unless we made a mistake or your order arrived damaged. If something arrives damaged or wrong, email us within 14 days of delivery with your order number and a photo of the item and the box. We'll send a new one or refund you, and you don't need to send it back. The details are in our Refund policy.

8. Subscriptions

Subscribe and save 10% on every delivery, every 1, 2 or 3 months. Your subscription renews automatically until you cancel. You can cancel anytime before your next billing date. The details are in our Subscription policy.

9. Discount codes

One code per order. Codes can't be combined with other codes or with subscription pricing. Each code can be used once per customer, unless we say otherwise. Codes have no cash value and can't be used on past orders. Our email sign-up offer, WELCOME10, gives you 10% off products (not shipping or tax). One use per customer. Not valid on subscriptions. We may end or change an offer at any time, and we may cancel orders that misuse a code.

10. Our matcha

We describe our matcha as accurately as we can. It's a natural product, so the colour and taste can vary a little from batch to batch, and colours on a screen can look different in person. SHADO 001 is ceremonial grade matcha, single-origin and shade-grown on Jeju Island, South Korea.

Allergens: please read the label on the pouch for ingredient and allergen information. Ingredient: green tea.

If you have a food allergy or a health condition, or you're pregnant or nursing, check with a health professional before drinking it. The label on the pouch is the final word on ingredients, storage and best-before date.

11. Our content

The SHADO name, logo, photos, words and design belong to SHADO Collective Inc. or the people we license them from. You're welcome to view and print pages for yourself. Please don't copy, reuse or sell them without asking us in writing.

12. Limits on our liability

We do our best to keep the site running and correct, but we can't promise it will always be available or free of mistakes. As far as the law allows, we aren't responsible for indirect losses, such as lost profits or data. For any claim about an order, the most we'll owe is what you paid for that order. Some provinces don't allow some of these limits. If yours doesn't, they apply only as far as the law allows.

13. If you break these terms

If you break these terms or misuse the site and that causes us a loss or a claim, you agree to cover our reasonable costs, including legal fees, as far as the law allows.

14. Privacy

How we handle your personal information is in our Privacy policy.

15. Changes

We may update these terms. The version on this page when you order is the one that applies to that order. The date at the top shows the latest update.

16. Which law applies

These terms follow the laws of British Columbia and the federal laws of Canada that apply there. Disputes go to the courts of British Columbia, unless your province's consumer protection law lets you bring a claim where you live. Nothing in these terms takes away rights you have under that law.

17. Contact

Questions about these terms? Email hello@drinkshado.com.

SHADO Collective Inc. · Port Moody, BC, Canada · hello@drinkshado.com